LEGAL REVIEW REQUIRED. This is an unreviewed first draft prepared for counsel. Do not publish.

Refund Policy

There are three ways to get your money back and they are not the same thing. People conflate them, then feel cheated when the one they had in mind was not the one that applied. So they are set out separately below. Find the one that describes you.

Every refund goes back to the card you paid with, through Stripe. We cannot send it anywhere else.

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Path A: The completion-linked guarantee

This is the promise on the sales page, word for word:

Do Phase 1. Eight sessions over four weeks. If you don't feel measurably stronger at the end of it, tell me and I'll refund every cent, and you keep everything including the Form Vault.

What that means in practice.

It is linked to completion. Eight logged sessions. The app counts them, so there is nothing for you to prove and nothing for me to argue about. If you have logged eight Phase 1 sessions and you tell me you do not feel stronger, that is the end of the conversation and the money goes back.

If you were routed to the extended ramp, Phase 1 is twelve sessions over six weeks for you, and the guarantee runs against that instead. Same idea, longer runway.

"Measurably stronger" means what you think it means. Heavier on the hinge, easier out of a chair, the second set not feeling like the fourth. I am not going to litigate the word with you. You tell me, I refund.

You keep everything. Your access is not revoked. The Form Vault stays yours. The sessions stay readable. That is not an oversight, it is the offer. If the program did not do what I said it would, taking it back off you as well would be petty.

{{DECIDE: whether Path A covers only the $67 core purchase, or also the Form Vault bump, The Full Year and The Next 12 Weeks, and if the latter, whether it refunds the whole basket or the core line only}}

{{DECIDE: outer time limit on claiming Path A, e.g. within 90 days of purchase, so it does not sit open forever}}

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Path B: Instant self-serve refund if the screening routes you out

You bought the program, you answered the eight screening questions, and the screening put you in the red lane. The training content stays closed to you.

You get one button. Press it, the full amount goes back, and you do not have to email anyone or explain anything or wait for me to wake up. It is a single click on the Clinical Pathway page.

Nothing about this is a judgement on you. Some of the routing rules are about your bone density, some are about a fracture in the last two years, some are about a spinal condition, and one is about your own doctor having already told you not to do this. These conditions are the ones where unsupervised high-intensity loading carries risk we are not willing to take on your behalf, so the program stays shut rather than being offered with a warning attached.

You keep the Doctor Briefing and the guide to finding a bone-specialist physio, refund or not. You paid for a program you cannot use. The least I can do is send you out with the useful pages.

{{DECIDE: whether pressing the button also revokes the account and closes access to the Clinical Pathway page, or whether the page stays available afterwards. My preference is that it stays.}}

{{DECIDE: what happens to a red-lane member who bought the Form Vault bump or an upsell in the same checkout, since the self-serve button currently refunds the whole order}}

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Path C: An ordinary refund request

You just want your money back. You have not done eight sessions, the screening did not route you out, you looked at it and it was not for you.

Email {{DECIDE: refund request email address}} within {{DECIDE: ordinary refund window, e.g. 14 or 30 days of purchase}}. Tell me the email address you bought with. You do not need to write me a paragraph on why.

I read these myself for now. Expect a reply within {{DECIDE: response time commitment}}, and the money back within {{DECIDE: processing window}} of me approving it, though your bank takes its own few days after that.

Access ends when the refund goes through on this path. That is the difference between Path C and Path A, and it is the only real difference.

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Some things worth saying out loud

Buying the Form Vault or an upsell does not shorten or void your guarantee.

Chargebacks. If you file one instead of emailing me, your account closes and I lose the fee on top of the refund. I would rather just refund you. Email first.

Repeat refunds. If somebody buys, refunds, and buys again on a new email, we may decline. Rare, but it happens.

Statutory rights. Wherever you live, whatever this document says, your consumer rights under local law still apply and nothing here removes them. {{DECIDE: jurisdiction-specific consumer language, including the EU and UK fourteen-day withdrawal right for digital content and the waiver-on-immediate-access issue, once we know where we are selling}}

Questions about which path is yours, ask. Getting this wrong in either direction is worse for me than a refund.